FAQs

You can pay for your order using any of the major credit card options, including:

• Discover
• Visa
• MasterCard
• American Express
• Diner's Club
• Shop Pay
• Google Pay
• Apple Pay

At this time, we ship within the conitguous United States (lower 48 states). We hope to expand our shipping in the near future!

For orders not meeting the free shipping threshold value, you can select your shipping option at checkout. Rate will be based on your carrier choice and package weight.

If your order qualifies for free shiping, carrier choice (USPS, UPS, FedEx, etc.) will be selected based on delivery location and package weight/size to determine best match for shipping to your location.

Order qualifies for free shipping but you want to pay for specific shipping service? No problem! Reach out to us at info@sammisattic.com and we can get it set up for you.

We ship fast! Orders placed online will typically ship the following business day. If you are shopping for a gift in advance, we will delay shipping to ensure it arrives as close as possible to date you selected.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Restocking fees will be assessed if the aforementioned policy is not adhered to.

To start a return, you can contact us at info@sammisattic.com. Please note that returns will need to be sent to the following address: HFV - Sammi's Attic, ATTN: Returns, 8745 Gary Burn Dr, Ste 160-121, Frisco, TX 75034

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@sammisattic.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sammisattic.com.

We do and would love for you to pop by!

Location: 3214 Belt Line Rd, Ste 440, Farmers Branch, TX 75234

Hours: Thursday - Saturday, 10am - 4pm